Our Commitment
JPPH is committed to delivering services to the following standards:
- Valuation Service: Valuation reports completed within 14 working days from receipt of complete documents.
- Information Request: Response within 3 working days.
- Customer Complaint: Acknowledgement within 1 working day; action within 7 working days.
- Online Systems: Portal availability of at least 95%.
- Telephone Enquiries: Answered within 3 rings.
Q1 2026 Achievement
- 96.4% valuation reports on time
- 98.2% complaints resolved within target
- 99.1% portal availability